UPDATE (917AM): Maxis has announced that the restoration has been completed. More details below. ORIGINAL STORY (110AM): The Maxis LTE and 3G network across the country is suffering an unscheduled outage as of 11.58pm Monday. Maxis has released an official statement via their Facebook page with regards to the outage at 1.35am
As of 3.00 am Tuesday, network connectivity has not yet been restored. UPDATE (917AM): At around 8AM, Maxis has announced that its service has now been fully restored.
— Maxis (@MaxisListens) December 11, 2018
— Maxis (@MaxisListens) December 11, 2018 For customers that still having issues, we do suggest you to contact Maxis immediately. UPDATE (425PM): Maxis has provided us with an official statement regarding this morning’s service outage in response to our inquiries earlier today. The statement has certainly shed some light on the reason behind the service disruption that lasted for around 8 hours or even more for some users. All in all, things should have gone back to normal but if you are still facing some disruption, make sure that you reach out to Maxis. Within an hour of detection, we began to observe gradual restoration of services in some areas around the country, with all Enterprise services being restored fully, followed by mobile data services restored in stages We communicated this matter to our customers via our FB, Twitter and Live Chat channels, to update them on the situation. We made a second announcement to our customers following the full restoration of all services and thorough validation. Meanwhile, we continued to monitor the situation to ensure the continued stability of our network. We would like to apologize to our customers for the inconvenience. Providing a seamless network experience to them has always remained a top priority, and we are committed to making sure that any unforeseeable disruption is resolved in the quickest time possible.
