Not only that, the commission is also taking the public’s feedback regarding the services provided by these companies as well as their pricing into consideration. For starters, MyCC said that the commission and the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) have since met up with relevant stakeholders including the F&B and retail industry players to understand the issues raised by them.
MyCC further pointed out that Section 4 of the Competition Act 2010 have clearly prohibited companies from embarking on any anti-competitive deals while Section 10 of the same act also forbids them from abusing their dominant position in the market. While MyCC did not provide in-depth details regarding the complaints that led to the media statement, there was a recent viral tweet from Twitter user @Pelabur_Bijak which compiled several complaints from small food vendors regarding excessive fees that Foodpanda has imposed on them. According to one of the invoices, a vendor made a total of RM0.24 from an initial revenue of RM1460, after all the commission fees, adjustments, and SST were deducted.
Dari RM 1,460 sales cuma dapat 24 sen je. Lagi kesian bila dapat invoice vendor pula berhutang dengan FP. Lepas ni deal direct je lah dengan kedai makan kemudian delivery guna 3rd party delivery app. pic.twitter.com/XAKdFvjPH0 — Pelabur Bijak (@Pelabur_Bijak) July 18, 2021 Meanwhile, MyCC has also advised consumers and eateries that have complaints or feedback related to the misconduct of the p-hailing services to send them directly to the commission through its website. Alternatively, they can also file their complaints and evidence through email at complaints@mycc.gov.my or by sending a message through WhatsApp at +60192152273. (Source: MyCC. Image: NST. )
